Privacy Policy

Effective Date: 07/02/2025

Introduction

Grab A Great Deal (Genesys Worldwide Ltd) ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you use our services. It does not apply to any linked companies, individuals, organizations, or external websites. By accessing or using our services, you agree to the terms of this Privacy Policy. We encourage you to read it carefully.

How We Look After Your Information

We are dedicated to ensuring the security of your personal information. We maintain strict security procedures for storing and disclosing your data to prevent unauthorized access and comply with the UK General Data Protection Regulation (UK GDPR) and UK Data Protection laws. All internal company data is stored within the United Kingdom in an encrypted manner.

When and Why Do We Collect Information?

We collect personal information when you:

Register an Account: Creating an account requires providing contact information such as your name, phone number, postal address, and email address.
Submit a Form: Completing forms on our site may require additional information relevant to your inquiry or request.
Make a Purchase: Processing transactions may require payment details, which are securely handled by our payment processor, Stripe.
Signing up as a Partner/Vendor: Additional legal and regulatory information will be collected to ensure Partners and Vendors are legal entities with a right to trade in the United Kingdom with a legal business purpose and comply with tax regulations.

Purpose of Data Collection:

Service Delivery: To provide you with the products or services you've requested.
Communication: To send updates, newsletters, or promotional offers that may interest you. You can opt out of marketing communications at any time by unsubscribing to our newsletter.
Customer Support: To assist with inquiries, complaints, or requests.
Legal Obligations: To comply with legal and regulatory requirements, including accounting and tax purposes.
Improvement of Services: To analyze usage and improve our website and offerings.

Consent and Legal Basis for Processing

By using and signing up for our website or apps, you consent to the collection and use of your personal information as described in this policy. We rely on the following legal bases for processing your data:

Consent: Your continued use, interaction and voluntary signup to our services indicates consent to our data processing and communications to fulfill those requests. You also need to provide consent to sign up to our newsletter.
Contractual Necessity: Processing essential data to fulfill our contract with you, such as processing orders and payments.
Legal Obligation: Retaining data for accounting and legal purposes as required by law.
Legitimate Interests: For improving our services and website/app functionality.

You have the right to withdraw your consent at any time by deleting your account or contacting us at nerds@genesysworldwide.co.uk.

Your Rights Under UK GDPR

Under the UK GDPR, you have various rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): Request deletion of your data under certain circumstances.
Right to Restrict Processing: Request limitation of how we process your data.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Object: Object to processing based on legitimate interests or for direct marketing.
Rights Related to Automated Decision Making: Safeguards against decisions made without human intervention.

To exercise any of these rights, please:

Via Your Profile: Access your user profile settings to request deletion or download your data.
Contact Us: Email us at nerds@genesysworldwide.co.uk or use the contact form on our website.

If you request deletion of your data via your profile, this request will be processed immediately however certain data will be retained to comply with legal requirements (e.g. financial transactions) and for tax purposes. Requests to our email may take up to 30 days to complete and could be subject to a small fee depending on the query.

Data Retention

We retain essential data for 10 years to meet accounting and legal obligations. This includes transaction records and any information required by law. Non-essential data, such as marketing preferences, is deleted upon user request. You have control over your data and can manage it through your account settings.

Third-Party Data Sharing

We may share your personal information with trusted third parties to facilitate our services:

Payment Processing: Stripe processes payment information securely. Refer to Stripe’s Privacy Policy for details.
Analytics: Google Analytics helps us understand website usage to improve our services. Refer to Google’s Privacy Policy for more information.
Order Fulfillment: We share necessary information with Partners and Vendors to process and deliver your orders. Please visit their respective websites for their privacy policies.
Marketing and Advertising: With your consent, we may use your data for remarketing purposes through platforms like Google and Meta.

We do not sell your personal data to other third parties. All third parties are required to handle your information in accordance with data protection laws.

International Data Transfers

While we store all internal company data within the United Kingdom, some third-party service providers may process data outside the UK:

Analytics and Remarketing: Data processed by Google and Meta may be transferred internationally.
Payment Processing: Stripe may process payments through international servers.

We ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your data during international transfers in compliance with UK GDPR.

Cookies

Cookies are small text files placed on your device to enhance site functionality and user experience.

Types of Cookies We Use:

Essential Cookies: Necessary for website operation (e.g., session authentication).
Performance Cookies: Collect anonymous data on how visitors use our site.
Functional Cookies: Remember choices you make to improve your experience.
Targeting/Advertising Cookies: Track browsing habits to deliver relevant ads.

Consent for Cookies:

We seek your consent for non-essential cookies through a cookie banner when you first visit our site. You can manage your cookie preferences at any time via your browser settings or our website.

Managing Cookies:

Opt-Out: Adjust your browser settings to refuse cookies or alert you when cookies are being sent.
Deleting Cookies: Clearing cookies may affect site functionality and your user experience.

Analytics

We use Google Analytics to collect information about how our visitors use the site. This helps us improve the website and enhance user experience.

Data Collected:

Anonymized information such as pages visited, time spent on the site, and referring websites.

Opt-Out:

You can prevent Google Analytics from collecting data by installing the Google Analytics Opt-out Browser Add-on.

Remarketing

We may engage in remarketing activities to show relevant ads on other websites/apps.

Third-Party Vendors:

Including Google and Meta, we use cookies to customise users experiences based on their site/app use.

Opt-Out:

Google Ads: Adjust settings in your Google Ads Preferences Manager.
Meta Ads: Manage preferences in your Meta Ad Settings.

Links to Other Websites

Our website may contain links to external sites. We do not have control over the content or privacy practices of these websites. We encourage you to review the privacy policies of any external sites you visit.

Stripe

We use Stripe for secure payment processing.

Data Handling:

Stripe collects and processes your payment information.

Privacy:

Refer to Stripe’s Privacy Policy for comprehensive details.

Data Security

We implement robust security measures to protect your data:

Encryption: Data is encrypted in transit and at rest.
Access Controls: Restricted access to personal information.
Security Protocols: Regularly updated security practices to prevent unauthorized access.

Data Requests

You have control over your personal data:

Access or Download Data: Use your user profile settings to download your information in a portable format.
Delete Data: Request deletion through your profile; the request will be processed immediately.
Corrections: If any information we hold is incorrect or incomplete, update it via your account or email us promptly.

For assistance, contact us at nerds@genesysworldwide.co.uk.

Right to Lodge a Complaint

If you believe we have not complied with data protection laws, you have the right to file a complaint with the Information Commissioner's Office (ICO):

Website: https://ico.org.uk/make-a-complaint/
Phone: 0303 123 1113

Updates to This Policy

Grab A Great Deal (Genesys Worldwide Ltd) may update this Privacy Policy periodically. Any changes will be posted on this page. We recommend visiting this page regularly to stay informed of any updates.

Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

Email: nerds@genesysworldwide.co.uk

We are committed to protecting your privacy and ensuring that your personal data is handled responsibly. Thank you for trusting Grab A Great Deal (Genesys Worldwide Ltd) with your information.

Feel free to reach out if you have any questions or need further assistance!